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Helpdesk Website

Have a look For helpdesk Website demo at -http://www.opensourcetechnologies.com/demos/helpdesk

Web site provides  a help desk ticketing system which will help you to setup internet based ticketing system with added functionalities.

Features:

Ticket Management

* Submit a tickets from WEB frontend
* Modify, closed and re-open tickets
* Create ticket categories. For example, you can have tickets category for sales, tech support etc.
* Create ticket by sending email to a predefined email address
* Work with tickets using desktop or webmail systems such as Outlook or Gmail without logging on to your Joomla site.
* Assign tickets to a single user or to many users.
* Attach images, docs and other files to ticket
* Search through tickets
* Extended search through tickets
* Dashboard for system manager
* Create Knowledge base articles from tickets
* Email notification when a ticket has been processed



Knowledge Base

* Create knowledge base using the answers provided to a ticket
* Edit the knowledge base text with rich text editor
* Search through Knowledge Base

Frontend Manager

* Create/reply/close/reopen tickets
* Assign ticket to a users
* Move ticket to Knowledge base
* Edit Knowledge base
* Search ticket
* Extend search ticket


If you want to explore this site you can contact us for admin details Or if you want to purchase this site contact us for Quote.

 
 

Our Clients

Veriscam


VeriScam™ helps you avoid internet scams, fraud and ripoffs by archiving the most   up to date information on companies using unethical business practices online. We also help you recover any money you may have lost in a fraudulent online transaction.




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Case Study

Christine Jewellers



Challenge-


Christine Jewellers Ltd (http://www.christinejewellers.com) one of the famous diamond merchant. They want to add“Build Your Engagement Ring” functionality on their website so their customer can design their own engagement ring within their budget.

The main challenge was client want it be dynamic and we need to create a ring on the fly. User can choose any shape & size diamond and ring setting.


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Portfolio


Campbellfield Concrete & Mini Mix is a family owned and run business established over 30 years ago. Since the humble beginnings, originally located on Sydney Rd, a small fleet of Mini Mix trucks serviced the Northern suburbs before a permanent location move to Mahoneys Rd, Campbellfield. In 1994 three 6 cubic metre Maxi trucks were introduced to assist with the growing demands on the company before that fleet became 12 Maxi trucks and 6 Mini Mix trucks in 1998. At this time the vision to make the company an industry leader was realised with the first integrated Despatching-Batching computer system introduced into an independent premixed concrete supplier. Web Site URL: http://www.campbellfieldconcrete.com.au/

What Clients Says


HunterFlow

“I am very happy that I've chosen Opensource Universe! Besides their subject matter expertise, I am especially impressed with their commitment to meet my expectations, and their consistent and timely responses to my comments and feedback. To me, these are among the most important qualities in working with a development team. Opensource excels in all those areas. Thank you so much Manish!”

ArticulateLtd

“Overall, work was done competently. They did complete the request that I asked in a reasonable timeframe. However, I thought the price was a bit high and it took a little too long. They were responsive to my comments, but worked off hours for me (in the US) so communications were delayed about a day. ”

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